Privacy Policy
Effective Date: 30-Jul-2026
Welcome to Trekker's Paradise (“we,” “our,” or “us”), the company operating Trekophilia, our travel information platform that supports hikers and trekkers in exploring trails, planning outdoor adventures, and staying safe during expeditions.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you:
- Visit our website at https://trekkersparadise.in
- Communicate with us through WhatsApp
- Contact us by email
- Use any services offered by Trekker's Paradise
By using our website or communicating with us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with us, we may collect the following information.
a. Personal Information (Optional)
- Name
- Email address
- Mobile phone number
- WhatsApp number
- Country or city (if voluntarily provided)
b. Communication Information
Depending on how you interact with us, we may collect the following information:
- Messages you send
- Images or documents you voluntarily share
- Travel preferences
- Enquiries
- Feedback
c. Website Usage Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referring website
2. How We Use Your Information
We use your information to:
- Respond to trekking enquiries
- Provide trekking recommendations
- Deliver customer support
- Improve our website and services
- Communicate with you through WhatsApp or email
- Respond to booking-related questions
- Maintain security and prevent misuse
- Comply with legal obligations
3. AI-Powered Recommendations
Trekophilia may use Artificial Intelligence (AI) to generate travel suggestions, itineraries, destination recommendations, and responses to customer enquiries.
While we strive for accuracy, AI-generated recommendations should be considered informational only. Users should independently verify important travel information before making bookings or travel decisions.
4. WhatsApp Communication
When you initiate a conversation with us through WhatsApp, we may process:
- Your WhatsApp phone number
- Messages exchanged
- Attachments you send
- Information required to respond to your enquiry
We use the WhatsApp Business Platform provided by Meta Platforms, Inc. Processing of messages is also subject to Meta's privacy practices.
We will only send messages that are relevant to your enquiries, bookings, support requests, or where you have provided consent for further communication.
5. Cookies and Analytics
Our website may use cookies and similar technologies to:
Remember user preferences
Improve website performance
Analyze website traffic
Understand visitor behaviour
You may disable cookies through your browser settings, although some website features may not function correctly.
6. Sharing of Information
We do not sell or rent your personal information.
We may share information only when necessary with:
Hosting providers
Analytics providers
Email service providers
Payment or booking partners (where applicable)
Government authorities when required by law
All such parties are expected to protect your information appropriately.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Resolve customer enquiries
Comply with legal obligations
Resolve disputes
Enforce our agreements
When information is no longer required, it is securely deleted or anonymized.
9. Your Rights
Depending on applicable law, you may request to:
Access your personal information
Correct inaccurate information
Delete your personal information
Withdraw consent where applicable
Request information about how your data is processed
Requests may be submitted using the contact details provided below.
10. Data Security
If you would like your personal information deleted from our systems, please visit:
https://trekkersparadise.in/delete-account
Alternatively, you may email us at:
Please include sufficient information to help us identify your records.
11. Third-Party Services
Our website may contain links to third-party websites, including travel service providers, booking platforms, government tourism websites, and other external resources.
We are not responsible for the privacy practices or content of third-party websites.
12. Children's Privacy
Our services are not directed toward children under the age required by applicable law.
We do not knowingly collect personal information from children without appropriate consent.
If you believe a child has provided personal information, please contact us so that we can remove it.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page along with the updated Effective Date.
Continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Regency Estate, Kalyan-Shil Road,
Dombivli East, Maharashtra, India
Pin Code - 421203